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The Laconia Daily Sun September 2, 2021
An enhanced texting feature is now available for those who want to communicate with 9-1-1 for help in an emergency. The upgraded service which went in service Monday provides a life-saving option for people in situations, including domestic violence, where it is too dangerous to dial 9-1-1.
Texting can be a safer or more effective way to communicate with 9-1-1 in a number situations, including a caller who is deaf, or in the case of a home invasion or domestic or sexual abuse.
“Someone could escape to a bathroom or go outside where the person they are in fear of won’t be aware they are calling for help,” said Alyssa Dandrea, a communications relations specialist for the New Hampshire Coalition Against Domestic and Sexual Violence. “It gives them another avenue for getting help.”
Another advantage is that texts can often get through when voice calls cannot.
The benefit of texting in certain emergency instances is the reason that the coalition added a text option on its statewide crisis line, Dandrea said. This added feature has been valuable during the pandemic when the number of calls to the crisis line increased 63%, Dandrea said.